LaneAid is operated by 18262721 CANADA INC., doing business as LaneAid. This page explains how to delete your LaneAid account or ask us to remove your personal information. Our Privacy Policy describes what we collect and keep.
Service providers and companies
You can delete your account yourself, at any time, inside the LaneAid app:
Open the LaneAid app and sign in.
Go to Service Provider (the last tab) and scroll to the bottom.
Tap Delete my account and confirm.
If you cannot sign in, email support@laneaid.ca from the email address you registered with, and we will delete the account for you.
Car owners (no account)
You do not have a LaneAid account, but your requests contain personal information. To have it removed, email support@laneaid.ca with the subject “Delete my data” and tell us the phone number you used in your request and the approximate date. We will confirm by email once your information has been removed.
What is deleted
We delete your name, phone number, business name, certification numbers, uploaded documents and photos (including driving licence, vehicle and certificate images), saved payment method, push-notification tokens, support messages, and the personal details and photos in your requests. The login for a deleted account is permanently disabled.
What we keep
We keep records of completed jobs, platform-fee transactions and job evidence photos, no longer linked to your name or contact details, for as long as needed to meet legal, tax, accounting and dispute-resolution obligations. If you delete a Company account, the driver accounts attached to that Company are deleted too.
How long it takes
In-app deletion happens immediately. For requests sent by email we respond within 30 days. Deletion cannot be completed while a job is in progress, so please finish or cancel it first.
Questions
Email support@laneaid.ca or write to 18262721 CANADA INC. (LaneAid), 203 – 2150 Winston Park Drive, Oakville, Ontario, L6H 5V1, Canada.